How can we help?
Common questions below. Can't find your answer? Write to support directly.
How do I get access to YVI?+
YVI is in open beta. Request access on our contact page and we'll get you set up on iOS or Android.
Which wearables does YVI support?+
Apple Health and Health Connect are supported natively, plus direct integrations for Garmin, WHOOP, and Oura. Heart rate, HRV, sleep and recovery sync automatically once connected.
Is YVI free?+
YVI has a free tier covering the core habit, journal, and focus features. Some advanced features are part of paid tiers, shown clearly in-app before you'd ever be charged.
Is my data private?+
Direct messages between friends are end-to-end encrypted — YVI's own servers only ever see ciphertext, never your message content. See our Privacy Policy for the full picture of what we collect and why.
How do I join a private community?+
Ask whoever runs the community for their invite code (a short code, not a link) and enter it under "Community beitreten" / "Join Community" in the Community tab.
Can I export my journal entries or habit history?+
Yes — data export is available from account settings. If you can't find it, contact support and we'll help directly.
What is the YVI Token?+
YVI Token is a future rewards layer, not yet available. Today, activity earns YVI Points, an in-app rewards currency you can already use.
How do I delete my account?+
Account deletion is available in Settings → Account. This permanently removes your data per our data retention policy in the Privacy Policy.
Still stuck?
Our team answers every message personally.